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Privacy Policy

Effective as of June 2018


  • Purpose
  • Scope
  • Website
  • Services
  • General


Mortar Finance Pty Ltd (“Mortar Finance”, “we” or “us”) respects the privacy of its customers, business partners and visitors to its Website (as defined below). The Mortar Finance Privacy Policy (the “Policy”) describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Policy also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices.


This Policy only covers our privacy practices with respect to the collection, use, and disclosure of information obtained through the Mortar Finance websites at, (our “Website”) and related support services (“Support Services”), as well as expert services, including professional services and training (the “Expert Services”) that we provide to Customers. In this Policy, the Subscription Service, Support Services and the Expert Services are collectively referred to as the “Service.”

For the purposes of this Policy:

“Customer” means any entity that downloads or uses the Service.

“Customer Data” means the electronic data uploaded into the Subscription Service by or for Customer or its authorized users.

“Visitor” means a visitor of the Website.


How We Obtain Information

As further described below, we collect several types of information from and about our Visitors.

Information you provide to us

  • When filling out forms on our Website we collect personal information, including without limitation, name, mailing address, email address, property locations and telephone number.
  • When you post material to our Website, provide verbal or written feedback or other interactive features of our Website, register, or request further information or services from us.
  • When you enter a contest or promotion we sponsor.
  • When you report a problem with our Website.
  • When you contact us.
  • When you complete our surveys.
  • When you select a Service Provider for referral purposes.
  • Other information you may submit to us related to your use of our Website.

Information from third parties

Mortar Finance may collect and use information we receive from third parties in connection with your use of the Website. For instance, Mortar Finance uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts, and to identify areas for improvement.

Mortar Finance will also provide this information to approved third parties who have signed Service Agreements and are promoted by Mortar Finance. This information will be supplied to these service providers in accordance with our privacy and service agreement to allow these service providers to engage with you and complete the required process.

Information we collect as you navigate through the Website

As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your IP address, usage patterns, traffic data, location data, logs and other communication data and the resources that you access, as well as information about your computer and internet connection, including your operating system and browser type.

Cookies and Other Forms of Automated Collection

We use “cookies” to help us improve our Website. A cookie is a small file stored on the hard drive of your computer. We may use cookies to obtain information about your general Internet usage and to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website.
  • Speed up your searches.
  • Authenticate your access to various areas of our Website.
  • Recognize you when you return to our Website.
  • Track when you respond to surveys.

Mortar Finance’s third parties may use JavaScript to collect IP addresses from our Visitors and our hosting provider may also collect server logs. Information gathered through these automated means may be associated with the personal information you previously submitted on our Website.


We may use information that we collect about Visitors for the following purposes:

  • To present our Website and their contents in a suitable and effective manner for you and for your computer.
  • To diagnose and resolve technical problems with our Website.
  • To improve our Website.
  • To provide you with information or services that you request from us.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including without limitation, our Website Terms of Use.
  • To notify you about changes to our Website or obtain any required consent.
  • To allow you to participate in interactive features of our Website, when you choose to do so; including without limitation the timeline function, referral to service providers and the use of information by our service providers to update your customers unique log in.
  • For industry analysis, benchmarking, analytics, marketing, and other business purposes.
  • To track your browsing behaviour.
  • Any information posted including feedback can be used by Mortar Finance as testimonials.

If you ask us to contact you about services that may be of interest to you, we may use your personal information or permit selected third parties to use your personal information to provide you with such services.

Should you consent to Mortar Finance Pty Ltd sending you communications via electronic correspondence your information may be used to provide you relative information to your geographical or demographical specifications. Visitors may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by Mortar Finance.


We may disclose personal information that you provide to us via this Website, to the following third parties:

  • Our subsidiaries and affiliates.
  • Contractors, business partners and service providers we use to support our business or who provide services on our behalf.
  • Service Providers who will act independent of our business, however be promoted by Mortar Finance Pty Ltd.
  • In the event of merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case personal information held by us about our Visitors will be among the assets transferred to the buyer or acquirer.We may also disclose your personal information to third parties to:
  • Comply with any court order or other legal obligation.
  • Enforce or apply our Website Terms of Use or terms of any other agreement.
  • Protect the rights, property, or safety of Mortar Finance or others.

We do not sell, rent or trade information collected through the Website with third parties for their promotional purposes.


Your User Contributions (as defined in the Website Terms of Use) are posted on and transmitted to other users of the Website at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You understand and acknowledge that, even after removal, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Website Terms of Use and known or suspected violations should be reported to our Privacy Officer via e-mail at


We provide certain choices regarding the information Visitors provide to us. We have created mechanisms to provide you with the following control over your information when using our Website. If you do not wish to have your e-mail address used for promotional purposes by Mortar Finance, you may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by Mortar Finance.


Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You may refuse to accept cookies by activating the appropriate setting on your browser. You may also set your browser to alert you when cookies are being sent. However, if you do so, please note that some parts of our Website may then be inaccessible or function improperly.

Do Not Track

While Mortar Finance attempts to honor do not track (“DNT”) instructions we receive from a Visitor’s browser, we cannot guarantee that Mortar Finance will always respond to such signals, in part.


You should review this Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of our Website, you accept and agree to our privacy practices.

Accessing and Correcting Your Personal Information

You may send us an e-mail at to request access to, correct or delete any personal information that you have provided to us in connection with the Website. We will use reasonable efforts to respond to such requests for correction or updates to personal information.


Security Statement

We maintain administrative, organizational, technical and physical safeguards designed to protect the personal information obtained through the Website and in connection with the Service against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Third Party Websites and Applications

This Website may link to websites that are not owned or controlled by Mortar Finance. As such, this Policy does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the Website. In addition, Customers and other third parties, including consultants, may develop applications or provide services to you or other third parties using our Service. This Policy does not apply to information collected by Customers, third parties or third-party applications or services, even if this information is collected using our Website or Service. This Policy also does not cover the use or disclosure of any information stored in the Subscription Service when hosted by the Customer.

Changes to Our Privacy Policy

Mortar Finance reserves the right to update or change this Policy from time to time. If we make material changes to this Policy, we will notify you through an appropriate online notice (and obtain your consent where required by applicable law). Your continued use of the Website or Service is deemed to be acceptance of any updates or changes we make to this Policy and as such, we ask that you review the Policy periodically for any updates or changes that we may have made.

Contact Information

To ask questions or comment about this Policy and our privacy practices or if you need to update, change or remove your information, contact us at:

This website is operated by Mortar Finance Pty Ltd